Refund Policy

No refunds for payments for bookings made (either online or at site) are allowed unless for exceptional circumstances which will be discussed with the managers and directors.

ANY PAYMENT RECEIVED IS NON-TRANSFERABLE AND NON-REFUNDABLE 

Air Maniax shall be entitled and reserves the right to cancel your booking at any time. If Air Maniax decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible.

You may be entitled to a full refund in the event of cancellation under this clause, but no other compensation shall be payable.

Air Maniax reserves the right to re-sell any time slot where the customer does not arrive within 15 minutes of the designated start time. For the avoidance of doubt any latecomers or no shows will forfeit the full ticket price of their booking.

Any evidence of tampering with the booking, tickets or wristbands will result in automatic cancellation of the booking. Tickets and wristbands remain the property of Air Maniax at all times and are non-transferable and may not be resold.

Deposits for Party Booking once paid are non-refundable. If the balance payment for a party is not made within 7 days of the party the booking deposit will be forfeited and the booking will be available for other customers to book. If the party needs to be rescheduled, Air Maniax may, but shall not be obliged to, offer alternative dates or times.

If it proves necessary to close the Activities for reasons beyond the control of Air Maniax and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances Air Maniax may, but shall not be obliged to, offer alternative dates or times at reduced rates.

Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by cheque. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value.

Where multiple forms of payment are used, Air Maniax reserves the right to refund any monies due on a refund or amendment by credit or cheque.